Support

Before requesting support:

  1. Confirm that Codex has access to the selected local folders.
  2. Confirm that an existing Obsidian vault contains .obsidian.
  3. Check that session summaries are configured outside the durable vault.
  4. Never include credentials, private keys, customer data, or full raw transcripts in a support request.

See Troubleshooting for common setup, source-attachment, orientation, and vault-link problems.

Reporting a problem

Include the operating system, Codex surface, the action requested, the expected result, and a redacted error message. Do not attach private vault content unless it is essential and safe to share.

The final public support URL or support email must be configured before submission.